Web Survey Bibliography
We provide an overview of survey software based on the WebSM list of 365 online survey software tools. The results show that the number of software tools is in steady decline. Newcomers are increasingly rare, while the solutions that could not adapt are slowly disappearing. Open source solutions are almost non-existant.
The survey software market is becoming increasingly difficult. Service prices are becoming more and more competitive, development costs are increasing, and requests for new features are continuously expanding. The latter is particularly true for providing support for mobile surveys, mixed modes, multiple languages and panel management. These are also the features that separate advanced solutions from the simple ones. Other survey software features are basically becoming industry standards for all solutions. To keep the pace, survey software companies must always have a considerable team of developers present. Consequently, market segmentation, concentration and takeovers have been in full progress in recent years, particularly in 2011 (see WebSM 2011) and continues in 2012.
Although a clear separation between high-end and low-end solutions still exists (with a few segments in between), cheap and low-end Software as a Service (SaaS) solutions are becoming increasing powerful, while high-end complex software solutions are often stuck in old architecture and awkward interfaces. There is a clear trend towards vendor based solutions (SaaS), GUI interface and Web 2.0 approach (which appeared very late in this industry). The presence of customer support (documentation, help) is also increasing, as well as (aggressive) marketing.
Approximate traffic statistics for SaaS solutions, which basically host surveys on their main domain, show that among 365 included software solutions there are around ten solutions with more than 100,000 visit per day (a few million is the maximum), and around 40 with daily visits above 10,000.
The majority of solutions focus on web surveys, while many are also specialized solely on forms, polls, quizzes or events. On the other hand, the web software is also becoming increasingly integrated – and thus losing its separate identity – into marketing research, direct (e-mail) marketing, human resource management, enterprise feedback management, voice of the customer and business intelligence. Major suppliers also seek business in the integration with their own panel of respondents.
Software prices are increasingly presented in standardized packages and the majority varies from 3 EUR to 625 EUR per month for the basic package. In addition, the complex solution offers tailored pricing (quote request is needed), however this is increasingly not the only format, but an addition to standard packages.
Key words: Web survey software
Web survey bibliography (290)
- Mind the Mode: Differences in Paper vs. Web-Based Survey Modes Among Women With Cancer; 2017; Hagan, T. L.; Belcher, S. M.; Donovan, H. S.
- Telephone versus Online Survey Modes for Election Studies: Comparing Canadian Public Opinion and Vote...; 2017; Breton, C.; Cutler, F.; Lachance, S.; Mierke-Zatwarnicki, A.
- Paradata as an aide to questionnaire design: Improving quality and reducing burden; 2017; Timm, E.; Stewart, J.; Sidney, I.
- Fieldwork monitoring and managing with time-related paradata; 2017; Vandenplas, C.
- Where, When, How and with What Do Panel Interviews Take Place and Is the Quality of Answers Affected...; 2017; Niebruegge, S.
- Do distractions during web survey completion affect data quality? Findings from a laboratory experiment...; 2017; Wenz, A.
- A Comparison of Emerging Pretesting Methods for Evaluating “Modern” Surveys; 2017; Geisen, E., Murphy, J.
- Pushing to web in the ISSP; 2017; Jonsdottir, G. A.; Dofradottir, A. G.; Einarsson, H. B.
- Push2web or less is more? Experimental evidence from a mixed-mode population survey at the community...; 2017; Neumann, R.; Haeder, M.; Brust, O.; Dittrich, E.; von Hermanni, H.
- Rates, Delays, and Completeness of General Practitioners’ Responses to a Postal Versus Web-Based...; 2017; Sebo, P.; Maisonneuve, H.; Cerutti, B.; Pascal Fournier, J.; Haller, D. M.
- Comparing data quality and cost from three modes of on-board transit surveys ; 2017; Agrawal, A. W.; Granger-Bevan, S.; W.; Newmark, G. L.; Nixon, H.
- Overview: Online Surveys; 2017; Vehovar, V.; Lozar Manfreda, K.
- FocusVision 2015 Annual MR Technology Report; 2016; Macer, T., Wilson, S.
- Comparisons of Online Recruitment Strategies for Convenience Samples: Craigslist, Google AdWords, Facebook...; 2016; Antoun, C., Zhang, C., Conrad, F. G., Schober, M. F.
- Feature phones no barrier to conducting an effective conjoint study ; 2016; de Rooij, R.; Dossin, R.
- Mixing Modes: Challenges (and Tradeoffs) of Adapting a Mailed Paper Survey to the Web ; 2016; Wilkinson-Flicker, S.; McPhee, C. B.; Medway, R.; Kaiser, A.; Cutts, K.
- Does Changing Monetary Incentive Schemes in Panel Studies Affect Cooperation? A Quasi-experiment on...; 2016; Schaurer, I.; Bosnjak, M.
- Survey Mode and Mail Method: A Practical Experiment in Survey Fielding for a Multi-round Survey ; 2016; Sullivan, B. D.; Duda, N.; Bogen, K.; Clusen, N. A.; Wakar, B.; Zhou, H.
- Early-bird Incentives: Results From an Experiment to Determine Response Rate and Cost Effects ; 2016; De Santis, J.; Callahan, R.; Marsh, S.; Perez-Johnson, I.
- Using Cash Incentives to Help Recruitment in a Probability Based Web Panel: The Effects on Sign Up Rates...; 2016; Krieger, U.
- Assessing Changes in Coverage Bias of Web Surveys a s Internet Access Increases in the United States...; 2016; Sterrett, D.; Malato, D.; Benz, J.; Tompson, T.; English, N.
- Thinking Inside the Box Visual Design of the Response Box Affects Creative Divergent Thinking in an...; 2016; Mohr, A. H.; Sell, A.; Lindsay, T.
- Web surveys for offline rural communities ; 2016; Gichohi, B. W.
- Adaptive survey designs to minimize survey mode effects – a case study on the Dutch Labor Force...; 2016; Calinescu, M.; Schouten, B.
- Assessment of Innovations in Data Collection Technology for Understanding Society; 2016; Couper, M. P.
- Evaluating Online Labor Markets for Experimental Research: Amazon.com's Mechanical Turk; 2016; Berinsky, A.; Huber, G. A.; Lenz, G. S.
- Sample Representation and Substantive Outcomes Using Web With and Without Incentives Compared to Telephone...; 2016; Lipps, O.; Pekari, N.
- “Money Will Solve the Problem”: Testing the Effectiveness of Conditional Incentives for...; 2016; DeCamp, W.; Manierre, M. J.
- Effects of Incentive Amount and Type of Web Survey Response Rates; 2016; Coopersmith, J.; Vogel, L. K.; Bruursema, T.; Feeney, K.
- Effect of a Post-paid Incentive on Response to a Web-based Survey; 2016; Brown, J. A.; Serrato, C. A.; Hugh, M.; Kanter, M. H.; A.; Spritzer, K. L.; Hays, R. D.
- Take the money and run? Redemption of a gift card incentive in a clinician survey. ; 2016; Chen, J. S.; Sprague, B. L.; Klabunde, C. N.; Tosteson, A. N. A.; Bitton, A.; Onega, T.; MacLean, C....
- A reliability analysis of Mechanical Turk data; 2016; Rouse, S. V.
- Taming Big Data: Using App Technology to Study Organizational Behavior on Social Media; 2015; Bail, C. A.
- Using Mobile Phones for High-Frequency Data Collection; 2015; Azevedo, J. P.; Ballivian, A.; Durbin, W.
- Cell Phone and Face-to-face Interview Responses in Population-based Sur- veys - How Do They Compare?; 2015; Ghandour, L.; Ghandour, B.; Mahfoud, Z.; Mokdad, A.; Sibai, A. M.
- The Cathie Marsh lecture: What does the failure of the polls tell us about the future of survey research...; 2015; Sturgis, P., Matheson, J.
- Mixed mode surveys ; 2015; Burton, J.
- Understanding Society Innovation Panel Wave 7: Results from Methodological Experiments; 2015; Blom, A. G.; Burton, J.; Booker, C. L.; Cernat, A.; Fairbrother, M.; Jaeckle, A.; Kaminska, O.; Keusch...
- Response Effects of Prenotification, Prepaid Cash, Prepaid Vouchers, and Postpaid Vouchers: An Experimental...; 2015; van Veen, F.; Goeritz, A.; Sattler, S.
- Tailored fieldwork design to increase representative household survey response: an experiment in the...; 2015; Luiten, A.; Schouten, B.
- Using Internet to Recruit Immigrants with Language and Culture Barriers for Tobacco and Alcohol Use...; 2015; Carlini, B. H.; Safioti, L.; Rue, T. C.; Miles, L.
- Online Recruitment Methods for Web-Based and Mobile Health Studies: A Review of the Literature; 2015; Lane, T. S.; Armin, J.; Gordon, Ju. S.
- iTunes Song-Gifting is a Low-Cost, Efficient Recruitment Tool to Engage High-Risk MSM in Internet Research...; 2015; Holland, C. M.; Ritchie, N. D.; Du Bois, S. N.
- A Note on the Use of Survey Research Firms to Enable Empirical Data Collection; 2015; Schoenherr, T.; Ellram, L. M.; Tate, W. L.
- Recruiting Online: Lessons From a Longitudinal Survey of Contraception and Pregnancy Intentions of Young...; 2015; Harris, M. L.; Loxton, D.; Wigginton, B.; Lucke, J. C.
- Recruiting for addiction research via Facebook; 2015; Thornton, L. K.; Harris, K.; Baker, A.; Johnson, M.; Kay-Lambkin, F. J.
- The effectiveness of incentives on recruitment and retention rates: an experiment in a web survey; 2015; Mulder, J.; Douhou, S.
- Adding a Web Mode to Phone Surveys: Effectiveness and Cost Implications; 2015; Beebe, T. J.; Lien, R.; Luxenberg, H.; Rainey, J.
- Query on Data Collection for Social Surveys; 2014; Blanke, K., Luiten, A.
- Examining the Effect of Prenotification Postcards on Online Survey Response Rate in a University Graduate...; 2014; Lalasz, C. B., Doane, M. J., Springer, V. A., Dahir, V. B.